Effective Date: 1 January 2024

At LustGlow, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.lustglow.com, and use our services.

1. Information We Collect

We may collect personal information from you when you:

  • Place an order on our website.
  • Sign up for our newsletter or promotional offers.
  • Contact our customer support team.
  • Browse our website and view products or pages.

The types of personal information we may collect include:

  • Contact Information: Name, email address, phone number, shipping, and billing address.
  • Payment Information: Credit card details or payment transaction data (processed securely).
  • Browsing Information: IP address, browser type, device information, and cookies.

2. How We Use Your Information

The information we collect is used to:

  • Process and fulfill your orders.
  • Communicate with you regarding your orders, inquiries, and customer service requests.
  • Provide you with updates on new products, promotions, and offers.
  • Improve our website, services, and overall customer experience.
  • Comply with legal obligations and resolve any disputes.

3. Sharing Your Information

We do not sell or share your personal information with third parties except in the following situations:

  • Service Providers: We may share your information with trusted service providers (e.g., shipping companies, payment processors) to complete transactions and deliver products.
  • Legal Requirements: We may disclose your information if required to comply with legal obligations, protect our rights, or prevent fraud.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies help us understand how you use our website, remember your preferences, and provide personalized recommendations. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.

5. Security of Your Information

LustGlow takes the security of your personal information seriously. We use industry-standard security measures, such as encryption and secure servers, to protect your data from unauthorized access, disclosure, or alteration. However, no online data transmission is entirely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from our marketing communications by following the instructions in the emails or contacting us directly.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies solely to LustGlow, and we are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly. We recommend checking this page periodically for any changes.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Email: support@lustglow.com
Address: 505 Church Street, Liverpool, L1 1DA, United Kingdom

Thank you for trusting LustGlow with your personal information.